Training Goals

PPI’s goal is to transfer training into immediate on-the-job performance. Videotaping, audio taping, individual critique and coaching are the basis for the skill development that is achieved in all our programs. Each PPI consultant has over 20 years of experience as a communication coach.

Strategies for Successful Teleconferencing

The program focuses on improving the vocal and verbal communication of individuals and teams who utilize teleconferencing and web based presentations for global audiences. Clients participate in audio taped assessments and receive individual coaching to improve organization of content, facilitation skills, and vocal skills to achieve results. When possible, assessment is made of individual progress via evaluation of a “live” teleconference.

Field Sales Assessment and Coaching

This program is designed to provide 1: 1 assessment and coaching in the field by accompanying the representative during typical sales calls and presentations. This collaborative, interactive sales coaching experience is designed to give the sales person immediate communication techniques to enhance consultative selling results. An action plan is then developed by the sales person and PPI consultant to continue coaching, reinforcement, and evaluation via telephone follow-up.

Conflict Management: A DiSC®-Based Approach

This program is currently undergoing updating

This program is designed for individuals and teams seeking to build skills in positive and productive conflict resolution. Utilizing a personal assessment tool, participants will discover their own natural tendencies in conflict situations and learn about others’ approaches that differ. Participants will learn new skills to balance their approach leading to improved teamwork and better decision-making.

Leadership Skill Development

This program is customized to meet specific identified leadership development needs for individuals or teams. An initial assessment is conducted to determine the focus, program parameters, and outcomes. Core topic areas include: Individual assessment of Leadership Style and Behaviors, Leading through Change, Conflict Management, Coaching and Performance Management, Creativity and Risk-taking.

One-on-One Coaching

Individual executive programs are designed to provide intensive communication coaching for individuals who desire rapid, observable, sustained changes in their visual, vocal, and verbal communication to individuals, teams, or large audiences. Individual assessments are conducted and individual coaching plans are developed. Typically clients receive three, 4 hour sessions over a 4 month period to achieve results.

Presentation Skills

Our most popular program offering since 1989! This program provides an effective balance of content and practice so that participants demonstrate mastery of improved visual, vocal, and verbal techniques. We are recognized leaders in executive 1:1 communication training as well as presentation training for groups of physicians, scientists, sales persons and business teams. Every company on our client list has received presentation skill training from our team.

DiSC® Training Instruments & Programs

Monica Oakley has been an authorized partner of DiSC® programs for over 30 years. All our consultants are experienced in utilizing the learning assessments and tools developed by Wiley Learning Solutions. All our participants receive training in the Everything DiSC model as a basis for better understanding themselves and others. We utilize the full range of assessments and tools available from Wiley to support our programs.

Strategies for Sales Success

This program is designed to improve the consultative selling skills of sales representatives and sale managers to build and maintain long-term relationships with their customers. This program focuses on three essential selling skills: Listening: the Basis of Customer Satisfaction, Sales Communication Skills based on the DiSC® Model of Behavioral Style, and Facilitation Skills that develop the salesperson’s ability to function as a problem-solver, resource, and advocate for mutually shared goals. This program is customized to meet the client’s unique needs for their sales force.

Customer Satisfaction

This two day program provides a balance of content and practice to ensure customer contact via telephone, email, or face-to-face that is positive, productive and consistent. The program is developed after an initial assessment of current needs of customer service teams. Core topic areas include: Projecting Positive First Impression Skills, Identification of Customer Needs and Wants, and Cooperation Techniques to Increase Effectiveness and Decrease Conflict. All programs utilize audio taped or videotaped assessment, critique, and coaching.